Lens is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect to how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) as well as the Privacy (Tax File Number) Rule 2015. The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Depending on the services requested, we may collect information such as your name, contact details, address, payment information, employment history, tax residency, internet-enabled device details, and other relevant data. We limit collection to only the information necessary for providing and improving our services.
We obtain this Personal Information in various ways, including:
• Direct entry into Lens via our website https://lensapp.com.au
• Uploaded documents
• Correspondence by email or telephone
• Information from your website
• Publicly available sources such as media and publications
• Cookies
• Third-party sources
Please note that we cannot guarantee the privacy policies of authorised third-party sites linked to our website. Rest assured, we do not sell or trade your Personal Information to any third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
We may anonymise (de-identify) personal information to use in aggregated data analysis, research, or product improvements, ensuring it is no longer identifiable to any individual. This allows us to enhance our services without impacting individual privacy.
Our website uses cookies to enhance your experience. Cookies help us understand how you interact with our content, which helps us improve your user experience. You can control your cookie settings through your browser.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Lens will not charge any fee for your access request.
In order to protect your Personal Information, we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal Information It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
In the unlikely event of a data breach, we will investigate promptly and, where necessary, notify affected individuals and regulatory bodies. We take appropriate remediation actions in accordance with our legal obligations to ensure your data is protected.
If you have any queries or complaints about our Privacy Policy, please contact us at: